Cancellation and Refund Policy

Thanks for choosing Lavender as your laundry and dry-cleaning provider. If you are not satisfied with our service, we are here to help.

1. Requesting a refund

You have 48 hours from the time you receive your order to request a refund. Requests must be made in writing, by email to info@lavenderindia.com.

2. How we handle your request

• Once we receive your written request, we respond as quickly as possible with details of your refund, where applicable.
• We may ask for additional information to help us process the refund.
• If your refund is approved, we initiate it on your credit card or original payment method.
• Depending on your card issuer’s policies, the credit typically reaches you within three business days.

3. Stains and finish

We make every possible effort to remove stains. Lavender is not responsible for stubborn or non-removable stains, and not all stains can be lifted. We will explain our assessment rather than simply decline.

4. Cancelling a booking

To cancel or reschedule a pickup, call +91 6378049090 or our pickup and delivery desk on +91 9257038269 as early as you can. Once cleaning has begun, an order cannot be cancelled.

5. Contact us